At Foodservice Equipment Depot, customer satisfaction is our top priority. If you are not completely satisfied with your purchase or experience an issue with your order, please contact us. Our team will review the situation and help determine the appropriate resolution.

How to Initiate a Return

To request a return or exchange, contact our Customer Service team at info@fedcanada.ca to obtain a Return Authorization (RA) number.

An RA number is required for all returns. Returns shipped without prior authorization may be refused or delayed.

Return Terms & Conditions

To qualify for a refund or exchange:

• Items must be unused, undamaged, and returned in their original packaging within 30 days of purchase.

• Products must not show signs of use, abuse, or modification, including dirt, cracks, dents, scratches, or missing components.

• All accessories, parts, manuals, and other components included with the original purchase must be returned.

• Items that do not meet these conditions may be returned to the customer or may be subject to a restocking or administrative fee.

• Returns of commercial foodservice equipment may also be subject to manufacturer restocking fees. These fees are determined by the manufacturer and are outside of our control. We will confirm the applicable supplier return policy before approving the return.

• Original shipping charges are non-refundable unless the return is the result of an error on our part.

Return Process

1. Email info@fedcanada.ca to request a Return Authorization number.

2. Clearly mark the RA number on the outside of all returned packages.

3. Include a copy of your invoice and a brief explanation of the reason for the return.

4. Ship the return prepaid using your preferred carrier. Returns sent COD or freight collect will not be accepted.

5. We recommend insuring the shipment for its full value, as Foodservice Equipment Depot is not responsible for products lost or damaged while being returned.

Please allow 10–14 business days after receipt for the return to be inspected, processed, and credited.

Approved refunds will be issued to the original payment method. Refunds issued to major credit cards, including Visa, Mastercard, and American Express, may take an additional 2–10 business days to appear on your statement.

Return Address

Foodservice Equipment Depot
6613 – 44th Street SE, Bay #5
Calgary, AB T2C 2C9
Canada

In-Person Returns

Unused, regularly stocked items in their original packaging may be returned in person to our Clearance Warehouse within 30 days of purchase.

Please contact our Customer Service team in advance to obtain an RA number and confirm the return details before visiting the warehouse.

Wrong or Damaged Items

If you receive the wrong item or your order is damaged during shipping, please contact us immediately at 403-923-2270.

Our team will assist with the return or replacement process. In cases where the error or damage is confirmed to be our responsibility, we will cover the applicable return shipping costs.

For questions about returns, exchanges, or credits, contact us at info@fedcanada.ca We are here to make the process as straightforward as possible.