FED Shipping Policy (Canada)

1. Delivery Options in Canada

Curbside Delivery (Standard)

We ship new commercial foodservice equipment via curbside delivery to ground level at the front or rear entrance of your address.

• Available to business and residential addresses across Canada.

• Applies to new products only.

• Driver will deliver to ground level at the curb or driveway. Inside delivery, upstairs delivery, and placement are not included unless you purchase an upgraded service.

Free Curbside Shipping (Select Cities & Products)

We offer free curbside shipping on select new products for qualifying orders delivered to business addresses within the following city limits:

• Vancouver, BC, Calgary, AB, Red Deer, AB, Edmonton, AB, Saskatoon, SK, Regina, SK, Winnipeg, MB, Toronto, ON, Montreal, QC

Outside these areas, or for products not included in the free‑shipping program, additional shipping charges may apply. Contact us at info@fedcanada.ca for a quote.  

Please Note: Free shipping offers can be modified or cancelled at any time. Eligibility is shown at checkout.

White Glove Delivery (Optional Upgrade)

For added convenience, we offer white glove delivery for new commercial food equipment:

• Delivery inside your business to the room of choice (subject to safe access).

• Optional removal and disposal of existing equipment.

• May include unpacking and basic positioning; assembly and installation are available on request.

White glove service is quoted per order based on equipment, location, and site conditions. Contact us for a custom quote.

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2. Shipments Outside Canada

Orders shipped outside Canada may be subject to additional charges, including:

• Brokerage fees

• Taxes and duties

• Carrier surcharges

These fees are billed by the carrier and are the customer’s responsibility. Contact us at info@fedcanada.ca for an accurate shipping quote to your location before placing your order.

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3. Skid (Pallet/Freight) Shipments

Liftgate Service

Liftgate service is available for skid shipments to lower the product from the truck to ground level.

• Inside delivery is not included and is available at an extra charge.

• Inside delivery pricing varies by location, entry/exit type, stairs/elevator, and door widths.

Damage or Missing Items (Skid Shipments)

If you receive a skid shipment:

1. Inspect the shipment before signing.

2. Note any damage or missing packages clearly on the delivery slip / proof of delivery.

3. Contact us within 1 business day to report discrepancies and initiate a claim.

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4. Courier (Parcel) Shipments

Damage or Missing Items (Courier Shipments)

For smaller items shipped via courier:

1. Inspect the package(s) upon delivery.

2. Note any damage or missing items on the delivery slip before signing (or on the carrier’s online proof of delivery, if applicable).

3. Contact us within 1 business day to report issues and start a claim.

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5. Shipping Errors

If there is a shipping error (wrong item, wrong quantity, etc.):

• Report the issue within 48 hours of delivery.

• Include your order number, photos (if applicable), and a brief description of the error.

• We will work to correct the issue promptly.

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6. Delivery Times & Windows

Standard Delivery Hours

• Deliveries are made Monday to Friday, 9:00 am – 5:00 pm, excluding holidays.

• If you require delivery outside these hours, indicate your request in the Checkout Page notes. Additional fees may apply and must be confirmed in advance.

Missed or Rescheduled Deliveries

If a delivery is missed and must be rescheduled:

• Additional re‑delivery fees charged by the carrier may apply.

• We will pass these fees on at cost and confirm them with you before re‑booking where possible.

Order Processing Times

• In‑stock items: typically ship within 1–3 business days.

• Non‑standard, special‑order, or customized items: may have longer processing times; estimated lead times are shown on the product page or provided by our team.

Transit Time Approximations

• Delivery times generally range from 1–9 business days depending on your location relative to Calgary, AB.

• These are estimates only; actual transit times depend on carrier schedules, weather, and other factors.

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7. How Shipping Charges Are Calculated

We use a range of couriers and freight carriers. Shipping charges are based on:

• Weight and dimensions of each package or skid

• Number of packages/skids

• Distance from our warehouse (Calgary, AB) to your delivery address

• Any required accessorial services (liftgate, inside delivery, white glove, etc.)

Free Shipping

• Free shipping is available on qualifying orders as indicated on the website and at checkout.

• FED reserves the right to modify or cancel free shipping offers at any time.

Residential Address Fees

Additional fees may apply for shipments to residential addresses, especially for large or heavy items that require special handling or equipment. These fees, if applicable, will be shown at checkout or quoted in advance.

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8. Split Shipments

We aim to ship your order complete. However, items may ship from different locations or become available at different times, resulting in split shipments.

• When an order ships in multiple parts, full shipping charges apply to the first shipment. Subsequent shipments for the same order typically ship at no additional charge, unless extra services are requested.

• If you prefer to expedite part of your order and send the remainder via standard ground service, please place separate orders so each can be processed and shipped according to your preferred timeline.

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9. Questions & Custom Quotes

For shipping quotes, white glove pricing, inside delivery, or any special delivery requirements:

• Email: info@fedcanada.ca

• Include your order number (if already placed), delivery address, and any site details (e.g., loading dock, stairs, elevator, narrow doorways).

Thank you for choosing FED. We appreciate your understanding and cooperation as we work to deliver your equipment safely and on time.